Although we make every effort to satisfy our customers, some of our products are subject to a "Final Sale" policy. Due to the fact that certain products are considered to have potential for disease transmission. Please see specific product for return policy.
“Our promise….Redfern stands behind its products. If you are not happy,
then we are not happy. Our professional customer service team and our friendly
service technicians are just a phone call way. We offer a 30 day money back
guarantee and stand behind our products*.
*products sold in Canada
only.
ALL USA purchases are FINAL SALE.
For all Discounted, refurbished, and last chance items: all discounted, refurbished and last chance products are subject to final sale. We offer a 90 day warranty on all discounted, refurbished and last chance items.
For all Demo Chair Models: For all demo models of chairs we offer a 1 year warranty. All demo chairs are subject to final sale.
For Chair Purchases: We offer a 10 day money back guarantee from the date of goods received less 20% restocking fee. Product must be prepaid to showroom and office address. All original packaging must be enclosed. You must call to obtain a return authorization number. ALL DEMO CHAIR MODELS ARE FINAL SALE.
Return for Refund Procedure:
- Contact Redfern Enterprises customer service toll free at 1-877-387-7770 to receive an return authorization number. (RA#)
- Return the product to us in "new" condition, freight pre-paid with original packaging and the return authorization (RA#) clearly written on the address label.
- Once you receive the RA# it must be post marked within 14 business days of RA's issue date. Upon satisfactory return, you will be refunded 100% of the purchase price as per the return agreement.
- To return, carefully package your items
for return and send to Redfern Enterprises at the location below. Be sure to use an insured carrier. Please make
sure to return all original packaging (product brochures,
warranties and instructions.) Some of the refund will be held
if some or all of these items are missing.
- Please include a copy of your original purchase receipt and a short note with the reason for your return. Have the return authorization number (RA#) clearly visible on the address label. After inspecting the product to ensure it is returned in working & original condition, our customer service department will promptly credit you as per the return agreement.
Shipping charges are non-refundable. No COD packages will be accepted.
Canada
101 - 127 Commercial Drive
Calgary AB, T3Z 2A7
Tel: 1-877-387-7770
Local: 403-735-5130
