Redfern Canada Refund Policy: 30 Day Money Back Guarantee, from original date of purchase only with no exceptions. Please call for a Return Authorization number, RA# is valid for 10 business days only and item must be received within this time frame or refund will be denied. We reserve the right to charge a 20% restocking fee if item is returned in poor or damaged condition and will be charged at the descretion of Redfern Enterprises. Product must be returned in re-sellable condition with all original packaging. Freight must be prepaid to Redfern Enterprises. Shipping charges are non-refundable and COD packages will not be accepted. Massage Chairs, demo items and other items due to the nature of the product are a final sale, with not exceptions.
Warranty Repair/Exchange Claims: For complete warranty information please look at product listing for details. Please contact Redfern Enterprises to receive a Repair/Exchange Authorization Number, RA# is valid for 10 business days only and item must be received within this time frame.
Repairs out of Warranty: Please contact Redfern Enterprises to start a repair file and receive a Repair Authorization Number.
