PRODUCT HELP
iQ Heat Heater
14 questions
Why Infrared Heating?
Heating the objects directly instead of the air around it, this infrared heater saves energy wasted by other regular heaters. It is the way forward in optimizing input energy to generate greater level of output heat. Turn your floors, people and objects into heat sinks instead of wasting energy on heating air to make great energy savings on your bills and build an environment friendly life. See the magic within 10 seconds of its operation; bringing you warmth, inside or out and where and when you need it.
Can the iQ heat be mounted to walls and ceilings?
Yes! It comes with fixing brackets making it easy to mount it on walls. This model cannot hang from ceilings.
Can the iQ Heat Heater be used Indoors and Outdoors?
Yes! Suitable for both indoors and outdoors, this heater is your perfect heating choice.
Do the iQ heat Heaters make any noise?
No they are silent heaters.
Why do I get an E2 on my display for my iQ Heat?
If you see this error code it means that you do have it installed at the correct angle. It must be between 90 and 45 degrees.
Why am I getting the 23 error code on my iQ heat?
If you see this error code it means that you have installed the heater upside down. Please flip it to the opposite direction.
Why isn’t my heater heating my garage, home or space?
It is meant to heat objects like the sun, once the objects are heated, then the heat spreads out. That is why the wind does not blow away the heat.
What happens after the warranty ends?
After warranty you have the option to repurchase and check with us for any promotional discounts.
Is it safe to leave overnight?
It is not recommended to leave any appliance on for extended periods of time or unattended. We recommend to review the owner’s manual provided
Why does it keep tripping the breaker?
We recommend that you check your breaker box, or with an electrician to determine which 15 or 20 amp receptacle you can designate for the heater only, without needing to share with other appliances. Too many electronics or appliances shared on the same circuit may be a factor.
Why isn't it working after mounting to the ceiling?
We recommend a hard reset by unplugging the heater and attempted to swivel back and forth several times, then repositioning back to the desired direction and plugging in gently.
How can I set the temperature to Celsius or Fahrenheit?
The heater does not use Fahrenheit or Celsius to set the temperature such as an HVAC central heating or cooling system. It uses BTU's with infrared technology to heat objects like the sun.
Why can’t I use an extension cord?
We cannot recommend an extension cord, but check with your certified electrician.
Where are iQ Heat Heaters made?
They are made in China