Redfern Enterprises provides free shipping for orders over $99.99 anywhere in Canada (except the territories YT, NT, NU.) Additional shipping fees may also apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z. We do not ship outside of Canada. Please visit our USA Website for orders in the United States.
Tracking references are provided once the order has been processed. Shipping can take anywhere between 2 - 7 business days. You can go onto the courier's website and check the status at any time once you receive the tracking number. (Due to the Covid -19 pandemic, shipping may take longer than usual. If you did not receive the tracking number or your item has not been delivered within 9 business days after you receive our payment confirmation email, please contact us immediately.)
We also offer a local pick up service if you are in the Calgary area. Please choose ‘local pick up’ as your shipment option when placing your order or give us a phone call if you wish to come and pick up your package. After we process your payment, we will send you an email notification regarding the pickup details and your invoice.
Please note that the Shipping and Handling fee (even the free shipping) does not include insurance.
If the package appears damaged, please write "Package Damaged" when you sign for the delivery. After receiving the package, please email us immediately to bring this to our attention. We may also request photos/video. We will contact you to proceed with the damage claim.
Please DO NOT throw away the boxes or packaging materials, otherwise, your claim may not be honored.
Redfern is not directly liable for any loss, theft, or damages while property is in transit. Please be patient as we process your claim for damage with the shipping courier, and then, send you the parts or replacement.
When your order is complete you will be prompted to choose your shipping method. Your choices for shipping to your area are all visible and once your selection is made you will see the total for shipping.
Please approve your final order including shipping and confirm. Once confirmed your order has been placed.
If you have any questions or need any assistance while placing your order and choosing shipping, please contact us Monday - Friday 9am-5:00pm MST.
Canada: 1-877-387-7770 ext.0
Calgary Local: 403-735-5130 ext.0