Shipping Policy

Redfern Enterprises provides free shipping for orders over $99.99 anywhere in Canada (except the territories YT, NT, NU.) Additional shipping fees may also apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z. We do not ship outside of Canada. Please visit our USA Website for orders in the United States.

Tracking references are provided once the order has been processed. Shipping can take anywhere between 2 - 7 business days. You can go onto the courier's website and check the status at any time once you receive the tracking number. (Due to the Covid -19 pandemic, shipping may take longer than usual. If you did not receive the tracking number or your item has not been delivered within 9 business days after you receive our payment confirmation email, please contact us immediately.)

We also offer a local pick up service if you are in the Calgary area. Please choose ‘local pick up’ as your shipment option when placing your order or give us a phone call if you wish to come and pick up your package. After we process your payment, we will send you an email notification regarding the pickup details and your invoice.

Please note that the Shipping and Handling fee (even the free shipping) does not include insurance.

If the package appears damaged, please write "Package Damaged" when you sign for the delivery. After receiving the package, please email us immediately to bring this to our attention. We may also request photos/video. We will contact you to proceed with the damage claim.

Please DO NOT throw away the boxes or packaging materials, otherwise, your claim may not be honored.

Redfern is not directly liable for any loss, theft, or damages while property is in transit. Please be patient as we process your claim for damage with the shipping courier, and then, send you the parts or replacement.

Shipping Information

When your order is complete you will be prompted to choose your shipping method. Your choices for shipping to your area are all visible and once your selection is made you will see the total for shipping.

Please approve your final order including shipping and confirm. Once confirmed your order has been placed.
If you have any questions or need any assistance while placing your order and choosing shipping, please contact us Monday - Friday 9am-5:00pm MST.

Canada: 1-877-387-7770 ext.0
Calgary Local: 403-735-5130 ext.0
Email: info@redfernent.com

1. What is the Shipping Fee for this item? How can I get the correct Shipping Fee?

Free shipping for all items in Canada for all orders over $99.00 excluding Yukon, North West Territories and Nunavut. Please use the shipping estimate tool or email info@redfernent.com indicating the item you are interested in with your full address. If you are outside Canada, we do not ship to you.

2. Do you ship anywhere in Canada?

Yes, we ship to ship anywhere in Canada, except for the following provinces YT, NT NU will be charged for shipping. Please note that additional shipping fee may apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z.

3. Can you deliver my order to PO Box?

We prefer deliver to verified physical addresses. Larger items such as Treadmills, Massage chairs and Veito heaters cannot be delivered to a PO Box. For items under $200 we can deliver to PO Box only with Canada Post.

4. What Courier / Shipping companies does Redfern Home & Health use?

Redfern Home & Health uses FedEx, Canpar UPS and Canada Post

5. When I try to pay my item, the shipping cost is not correct. How Can I fix it?

When you checkout and find out that the shipping cost is not the same with the one from Shipping Section, please contact us immediately. Please provide us with your physical shipping address, postal code and phone number, our customer service will fix the problem for you manually.

6. I have paid. When will you ship my order?

All shipment will be made within 24-48 hours from the day that payment is verified and cleared. No weekend, holiday or after-hours delivery available.

7. Why do you require my telephone number as mandatory for delivery?

Courier companies request Customer’s telephone numbers as mandatory for delivery. Courier will contact you if you are not available to receive the delivery or when the driver cannot find the address. The courier also needs to contact buyer if shipping damage or lost shipping occurs.

8. How to track my item and how long it will take for shipping?

We will email a Tracking code to the buyers within 24 hours after the item is shipped. Normally, the item will be delivered in 2 to 9 business days. You can go on the courier’s website and check the status at any time once you received the tracking number.

Due to current Coronavirus pandemic, it may take longer than usual. If you did not receive the tracking number or your item has not been delivered within 9 business days after receive our payment confirmation email, please contact us immediately. We will be unable to trace it if you contact us too late.

9. Do I need to sign for my item on delivery?

Most couriers do not require signature upon delivery. Driver may leave the package at your front door if nobody at home. If you have specific instructions, please note that message in your order.

10. I am not at home while the driver delivers my item. Will they redeliver my item?

If the package does not require signature for delivery and you are not at home at the delivery time, the driver may leave the package at you front door. If your signature is required for the delivery, the driver will leave a notice card to inform the second delivery time. Re-deliveries are made only two times. If you miss the second delivery, you have to pick up the item at the station within few days before it will be returned back to our warehouse

11. What if my item/ package arrives damaged?

When you receive your item, please check your item careful. If the package appears damaged, please write "Package Damaged" when you sign for delivery. After you have received the package, please email us immediately. We will contact the courier to proceed with the damage claim. Please DO NOT throw away the boxes or packaging materials, otherwise your claim will not be honored by the shipping company. We are not directly liable for any loss, theft, or damages, during delivery. Please be patient as we have to claim the damage with the shipping courier and send you the parts or replacement.

12. Does the Shipping & Handling fee includes shipping insurance?

Shipping and Handling fee does not include insurance. We highly recommend buyers for more protection to purchase insurance to cover any loss or damage that may be incurred. We are not liable for any loss, theft, or damage to any goods during delivery if no insurance is taken out on the item.

13. How are the Massage Chairs delivered to me?

Curbside Delivery

The carrier will bring the package to your address, pull the truck up to the front of your house, load the package(s) onto the lift gate on the back of the truck, lower the lift, and place the package (s) on the driveway, sidewalk in front of your house and/or place of business. Additional costs apply if you require white glove service and package(s) placed inside the property. Please contact us for a quote.

White Glove Service

Please Contact us for further information and custom quote.