Warranty Information

Most items supplied by Redfern Enterprises come with a one year warranty. Warranty can differ per item. Here are some of our more popular items.

Eurosteam Next Generation Iron -  

LIMITED WARRANTY

This product is warranted for 1 year from date of purchase against defects in materials and/or workmanship when utilized for normal household use. During this period any model 6199, upon inspection by Certified Eurosteam® Service Department, is proved defective it will be repaired or replaced at the discretion of the Certified Technician. The unit shall be returned, by the original purchaser, freight prepaid with proof of purchase date and $19.95 for return shipping/packing charges included. This warranty does not apply to any defect arising from a buyers or users misuse, negligence, failure to follow Eurosteam® instructions, use on current or voltage other than that stamped on the model 6199 or alteration or repair not authorized by Eurosteam®. Repair or disassembly by anyone other than a Certified Eurosteam® Service Technician will void the warranty.

If you believe that your product is defective contact your Eurosteam® Customer Services Department at:

Canada

Redfern Enterprises, 101-127 Commercial Drive, Calgary, AB, T3Z 2A7

Toll Free: 1-877-387-7770 ext.221

Calgary Local: 403-735-5130 ext.221

Email: info@redfernent.com

Veito Heaters -

LIMITED WARRANTY

Redfern Enterprises warrants this product to be free from defects in materials and workmanship for a period of two (2) year from the date of the original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions. Should any defect covered by the terms of the limited warranty be discovered within two (2) year, Redfern Enterprises will repair or replace at the Service Technicians discretion, any defective part provided the unit is returned by the original purchaser, freight prepaid to:

Canada

Redfern Enterprises, 101-127 Commercial Drive, Calgary, AB, T3Z 2A7

Toll Free: 1-877-387-7770 ext.221

Calgary Local: 403-735-5130 ext.221

Email: info@redfernent.com

Backplus Pro 3-1 Massager -

1 YEAR LIMITED WARRANTY

Redfern Enterprises warrants this product to be free from defects in material and workmanship for a period of one (1) year from the date of original purchase, when utilized for normal household use, subject to the following conditions, exclusions and exceptions.

Should any defect covered by the terms of the limited warranty be discovered within one (1) year, Redfern Enterprises will repair or replace any defective part provided the unit is returned by the original purchaser, freight prepaid to:

Canada

Redfern Enterprises, 101-127 Commercial Drive, Calgary, AB, T3Z 2A7

Toll Free: 1-877-387-7770 FREEext.221

Calgary Local: 403-735-5130ext. 1

Email: info@redfernent.com

Rocket Mop 360 -

LIMITED WARRANTY

This product is warranted for 1 year from date of purchase against defects in materials and/or workmanship when utilized for normal household use. During this period any Rocket Mop® 360°, upon inspection by Redfern Enterprises Service Department, is proved defective it will be repaired or replaced at the discretion of the Service Department. The unit shall be returned, by the original purchaser, freight prepaid with proof of purchase date and $19.95 for return shipping/packing charges included. This warranty does not apply to any defect arising from a buyer or users misuse, negligence, failure to follow Rocket Mop® 360° instructions, alteration or repair not authorized by Redfern Enterprises. Repair or disassembly by anyone other than Redfern Enterprises Service Department will void the warranty.

If you believe that your product is defective contact your Redfern Enterprises Customer Services Department at:

Canada

Redfern Enterprises, 101-127 Commercial Drive, Calgary, AB, T3Z 2A7

Toll Free: 1-877-387-770-70 ext.221

Calgary Local: 403-735-5130 ext.221

Email: info@redfernent.com

Obtain a repair authorization number (RA number) and bring or send prepaid to the Service Center with proof of purchase date and prepaid return shipping of $19.95.