Our limited warranty applies to products purchased from Redfern Enterprises and its sub-brands: BACKplus, Eurosteam, iQ Handi Vac, iQ Heat, iQ Slim Tread, InstaChill, RocketMop, ShowerMe, Stoneline and Veito, (collectively “Redfern Products”).

It is the responsibility of the customer to keep and provide their purchase receipt to Redfern to show that their warranty is still active. 

Redfern reserves the right to provide the sole discretion on warranty coverage and availability as considered on a case-by-case basis. The warranty covers manufacturer’s defects in material or workmanship in all new Redfern products (as outlined by this warranty). Only products sold by an authorized merchant, retailer, or through official marketplace transactions are covered. Some third-party marketplace retailers may include their own additional warranty terms that supersede this warranty or are in addition to the terms stated here.

Unless otherwise stated, all products have a 90 day warranty that begins on the original date of purchase. Please refer to the Redfern Return Policy for details on return options during the first 30 days of the warranty period.

Please note that the warranty does not cover any problems caused by (a) misuse of the product, including commercial use, accidents, abuse, neglect, heat and humidity or (b) modification or any misuse contrary to the intended uses of the product, (c) damage caused by other equipment or (d) consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by 3rd party involvement.

This limited warranty applies only to hardware products licensed and sold by Redfern Enterprises.  Any manuals, media or documentation are licensed and warranted where applicable pursuant to separate written agreement.

Redfern will not provide any warranty coverage unless the claim is in compliance with all terms of this warranty statement and the proper return process and procedures are followed. To request warranty service, contact Redfern customer service directly. This notification must be made to Redfern about warranty service and must be made within the warranty periods, any communication past the milestone marks of the warranty (30 day mark and 90 day mark) are not covered by this warranty. Your identity and order information will be collected and the warranty verified as a valid purchase by a Redfern representative. Once Redfern determines that warranty service is required, you may be prompted for additional information or required to decide upon competing alternatives for resolution.

Damaged or defective products received by the customer and returned to us must be properly packaged in the original packaging, or packaging provided by us and shipped with the pre-paid shipping label provided by Redfern.

If you purchase from our wholesaler or distributor, please note that wholesalers and distributors’ websites that are NOT affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any wholesaler and distributors’ materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any wholesalers and distributors’ websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

 **Redfern Enterprises are not be responsible for any misrepresentation by Sales Representatives at Home/Trade shows as they are independent contractors.

Please click here to get a RA# started (Return Authorization number) or call 1-877-387-7770 x0 to speak directly to our customer service representative so that a file can be set up for you.

 Warranty FAQ

Do you have warranty for your products?
Warranty terms will state on our listing product description. If the listing does not contain any warranty information, then the warranty is 90 days from date of purchase for that particular product. Please be aware all accessories and bonus gift are not covered by warranty. e.g. Battery, carry bag, etc.

What conditions does the warranty not cover?
The warranty is not available for product damage caused by reason other than manufacturer's defects, for example, damage during delivery, misuse, improper installation, faulty operation, wear n tear, damage to accessories or when product has been modified, repaired other than by us.

Can I transfer the warranty to my friends?
Warranty is not transferable. Any warranty claims must come directly from the original buyer.

Does warranty cover replacement?
The warranty applies only to the original product and is not extended for replacements.

How can I provide proof of defect of the products?
Please send email to info@redfernent.com  with a detailed description and digital picture of defective product as a proof of damage.  You must include a copy of your original Invoice for your proof of purchase. (Credit card statements are not acceptable forms as proof as purchase)  Your email and pictures will help us to claim from the manufacturer.  


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