Redfern customer care

Support, made simple.

Find answers for orders, returns, warranties and your Redfern products, all in one place.

Find what you need

How can we help?

Choose a topic to find practical answers, product support and helpful resources.

Orders and shipping

Track your order, shipping information and delivery updates.

Returns and refunds

Start a return, view policy details and refund timeframes.

Warranty and service

Find warranty information, repair support and service guidance.

Troubleshooting

Get help with common product questions and setup issues.

Product manuals

Find manuals, quick-start information and product documents.

Identify my product

Not sure which model you have? We can help you identify it.

Parts & Accessories

Find replacement parts and compatible accessories for your Redfern product.

Contact us

Speak with a friendly member of the Redfern support team.

Product help

Find support for your product

Find manuals, troubleshooting and care resources for your Redfern products.

View all manuals
Heaters & Cooling

Product support

Heaters & Cooling

Veito heaters and climate-product support.

View support
Massage & Wellness

Product support

Massage & Wellness

Massage chairs, foot massagers and recovery-product support.

View support
Shower & Bathroom

Product support

Shower & Bathroom

ShowerMe setup, care and product support.

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Garment Care

Product support

Garment Care

Eurosteam manuals, care and troubleshooting.

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Kitchen & Coffee

Product support

Kitchen & Coffee

Coffee-machine setup, cleaning and service support.

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Air Quality

Product support

Air Quality

Air-purifier setup, filters and care resources.

View support

Need help identifying your product?

Find your product model.

Check the label on the base, back or near the power cord. Search below to find the matching product and available support resources.

Massage & Fitness Shiatsu massagers, foot care and recovery products. Showerheads & Bathroom ShowerMe showerheads and bathroom products. Cleaning Cleaning products and accessories. Heaters & Climate Veito heaters and heating accessories. Garment Care & Irons Eurosteam irons and garment care products. Air Quality Humidifiers and air quality products.

Support questions, answered

Quick answers to common questions about finding the right Redfern support.

Product resources

Where can I find product manuals?

Visit the Product Manuals page and search by product name or model number. If the manual is not listed, contact the Redfern support team.

Getting support

Where should I start if I need help?

Choose the support topic that best matches your question. For product help, have the product name, model number and proof of purchase available when applicable.

How do I find my product model number?

Check the product label or nameplate, often located near the power cord, underside or back of the product. If you still cannot find it, use the Identify My Product page and send a clear photo of the product and label.

Product information

What information should I include when contacting support?

Include your name, order number when available, product name, model or serial number, purchase date and a clear description of the issue. Photos or a short video may help when requested.

What should I do if a product appears unsafe?

Stop using the product. If it is safe to do so, disconnect it from power and contact Redfern support. For fire, injury or another immediate emergency, contact local emergency services.

Need more help?

We're here when you need us.

Choose the way you would like to connect with the Redfern customer-care team.

Message us

Submit a support request

Use our contact form and our team will get back to you with the right answer.

Open support form

Visit us

Visit our Calgary showroom

See our products and speak with the team in person.

Get directions