Veito Heater

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Click here to download instructions in French

The mounting brackets are included with your Veito heater, rather than the stand, as they are part of the heater's original accessories.

Please check the packaging and accessories inside your heater box for the mounting brackets.

If you are unable to locate them, please contact our Customer Service Team. We will be happy to assist you.

Infrared heating offers a different approach to everyday comfort.

Unlike conventional heaters that primarily warm the surrounding air, infrared heaters use radiant heat to deliver warmth directly to people and objects within their heating area.

Feel the Warmth. Not Just the Warm Air.

This targeted approach allows you to enjoy warmth where you need it, without having to wait for the entire room to heat up.

Infrared heating is an excellent option for spaces where direct, focused warmth is preferred, including living areas, workshops and suitable covered outdoor spaces.

With Veito infrared heaters, you can enjoy responsive, targeted warmth and flexible heating options designed for everyday comfort.

Yes. These Veito infrared heaters are designed to accommodate wall or ceiling mounting, providing flexible installation options for a variety of spaces.

Compatible mounting brackets are supplied with the heater.

Depending on the model, the heater may be installed horizontally or vertically, provided the installation follows the manufacturer's approved mounting instructions.

Important Installation Information:

• Always follow the installation instructions, mounting clearances and safety requirements specified in your product manual.
• The 2500W models require an appropriate 240V electrical connection and professional installation by a qualified electrician.
• Use only approved mounting hardware and installation configurations for your specific heater model.

For additional installation guidance, please refer to your product manual or contact our Customer Service Team.

Select Veito infrared heaters are designed for indoor and outdoor applications, offering flexible heating options for a variety of spaces.

Depending on the model, Veito heaters feature an IP44 or IP55 ingress protection rating, indicating different levels of protection against dust, solid objects and water exposure.

What do the IP ratings mean?

• IP44: Protected against solid objects larger than 1 mm and splashing water from any direction.
• IP55: Dust-protected and resistant to water jets from any direction.

The appropriate installation location depends on the specific heater model, its IP rating and the manufacturer's installation requirements.

Important: Always refer to your product manual for approved indoor or outdoor applications, mounting instructions and required safety clearances. An IP rating does not mean a heater is waterproof or suitable for unrestricted exposure to the elements.

Veito infrared heaters are designed for virtually silent operation.

Unlike traditional fan-forced heaters, Veito infrared heaters deliver radiant warmth without a fan or the continuous noise of moving air.

You may occasionally notice minor clicking sounds as components expand or contract during heating and cooling. This is generally normal.

Enjoy quiet, comfortable warmth without the distraction of a running fan.

Veito infrared heaters work differently from traditional space heaters.

Rather than primarily heating the surrounding air, Veito heaters use infrared technology to deliver radiant warmth directly to people and objects within the heater's coverage area, similar to the warmth you feel from the sun.

Infrared heating is designed for targeted comfort, not necessarily to raise the temperature of an entire room.

For example, in a large garage, workshop or open space, you may feel comfortable warmth when positioned within the heater's effective range, even though the overall air temperature remains cool.

Several factors can affect your heating experience, including:

• Heater placement: The heater should be positioned and directed toward the area where warmth is desired, following the manufacturer's installation instructions.
• Distance: Radiant warmth generally becomes less noticeable as you move farther from the heater.
• Room size: Large or poorly insulated spaces may require additional heating sources to increase the overall room temperature.
• Outdoor conditions: Wind and cold temperatures can affect comfort, although radiant heat is less dependent on warming the surrounding air than conventional convection heating.
• Heater capacity: Different Veito models have different power outputs and recommended applications.

For the best experience, position your Veito heater to direct radiant warmth toward your intended seating or activity area, while maintaining all required safety clearances.

If your heater does not appear to be producing heat, please contact our Customer Service Team for assistance.

Redfern offers out-of-warranty repair services for Veito infrared heaters, subject to parts availability and the condition of the heater.

Heating Element Replacement - $140.00

Our heating element replacement service includes:

• Replacement heating element
• Professional installation by an authorized service technician
• Return shipping to the customer, if required

How to Arrange Service

Customers have two convenient options:

• Ship Your Heater: Customers are responsible for the cost of shipping their heater to our service facility. Return shipping is included in the $140.00 heating element replacement service.
• Drop Off Your Heater: Customers may bring their heater directly to our service facility during regular business hours, after arranging service with our Customer Service Team.

Other Repairs

If your heater requires service beyond heating element replacement, our technician will assess the unit and provide a repair quote based on the findings.

Any additional repair costs will be communicated for your approval before proceeding.

Please contact our Customer Service Team before shipping or dropping off your heater. We will provide a Return Authorization (RA) number and instructions to ensure your heater is properly received and processed.

For safety reasons, we do not recommend leaving your Veito infrared heater operating overnight while you are sleeping or at any time when it is unattended.

Always turn off your heater when it is not being actively monitored.

For safe operation, please follow the installation, operating instructions and safety precautions outlined in the owner's manual provided with your specific Veito model.

Important: Always maintain the manufacturer's required safety clearances and keep combustible materials away from the heater. Never cover the heater or obstruct its heating surface.

If your Veito infrared heater is tripping a circuit breaker, it may be due to an overloaded electrical circuit, insufficient circuit capacity or another electrical issue.

Veito infrared heaters require an appropriate electrical supply to operate safely.

What Should I Check?

• Shared Circuits: Other appliances or electrical devices operating on the same circuit may cause the total electrical demand to exceed the circuit's capacity.
• Circuit Capacity: Confirm that your heater is connected to a properly rated electrical circuit that meets the requirements outlined in your owner's manual.
• Dedicated Circuit: Depending on your heater model and electrical setup, a dedicated circuit may be recommended or required.
• Electrical Installation: If the breaker continues to trip, have a qualified electrician inspect the circuit and electrical connections.

Important Safety Information

If your heater repeatedly trips the circuit breaker, discontinue use until the cause has been identified and corrected.

Never replace a circuit breaker with a higher-amperage breaker, modify electrical wiring or bypass electrical safety devices to operate your heater.

For model-specific electrical requirements, please refer to your Veito owner's manual or consult a qualified electrician.

If you believe the issue may be related to the heater itself, please contact our Customer Service Team for assistance.

If your Veito infrared heater is not operating after being mounted to the ceiling, we recommend checking the installation and performing a basic reset.

For Plug-In Models:

1. Turn off the heater and unplug it from the electrical outlet.
2. Allow the heater to cool completely.
3. Check that the heater is securely mounted and positioned according to the manufacturer's installation instructions.
4. If your model has an adjustable heating head, confirm that it is positioned within the manufacturer's approved operating range.
5. Reconnect the heater to the electrical outlet and attempt to turn it on.

For Hardwired Models:

If your heater is permanently wired, do not attempt to disconnect or adjust any electrical connections yourself. Contact your installing electrician to verify the electrical supply and installation.

Still Not Working?

If your heater continues to experience issues, please contact our Customer Service Team with your heater model and a description of the problem. We will be happy to assist you with further troubleshooting.

Important: Always disconnect the power and allow the heater to cool before checking its position. Never force the heater's adjustment mechanism or operate it outside the manufacturer's approved mounting positions.

Veito infrared heaters feature four adjustable heat levels with internal temperature control, allowing you to customize the amount of radiant warmth produced.

Unlike traditional central heating systems, Veito heaters do not allow you to select a specific room temperature in Celsius (°C) or Fahrenheit (°F).

Instead, the four heat settings correspond to the heater's internal temperature control, allowing you to increase or decrease the level of warmth to suit your comfort.

Veito infrared technology delivers targeted radiant warmth directly to people and objects within the heater's coverage area.

For instructions on adjusting your heater's heat settings, please refer to your Veito owner's manual.

Infrared heaters require a significant amount of electrical power, and using an unsuitable extension cord or power bar may create a risk of overheating, electrical damage or fire.

For safety reasons, Redfern does not recommend the use of extension cords or power bars with our infrared heaters.

Electrical requirements vary depending on the heater model, wattage and installation.

If you have questions about your electrical setup or the suitability of an extension cord or power bar, we recommend consulting a qualified, licensed electrician who can assess your specific installation and electrical requirements.

Always follow the manufacturer's instructions and applicable electrical safety requirements when operating your heater.

If your Veito infrared heater displays an E2 error message, we recommend performing a reset using the following steps.

How to Reset Your Heater:

1. Turn Off and Unplug: Turn off the heater, disconnect it from the electrical outlet and allow it to cool completely.
2. Adjust the Heater Head: While the heater remains securely attached to its mounting brackets, gently swivel the heater head back and forth several times using its adjustable mounting mechanism.
3. Reposition the Heater: Return the heater head to your desired heating angle, ensuring it remains within the manufacturer's approved positioning range.
4. Reconnect the Power: Plug the heater back into the electrical outlet and turn it on.

Still Seeing the E2 Error Message?

If the E2 message continues to appear after completing these steps, please contact our Customer Service Team for further assistance.

Important: Do not loosen or remove the mounting brackets, force the heater head beyond its normal adjustment range, or attempt to disassemble the heater.

Veito infrared heaters are manufactured in Türkiye (Turkey), a country with a well-established manufacturing industry spanning Europe and Asia.

Veito heaters combine modern infrared heating technology with thoughtful design, delivering targeted radiant warmth for residential and commercial applications.

All Veito infrared heater remotes are designed with a Power button that turns the heater OFF only. This is normal operation and does not indicate a problem with your remote or heater.

How Do I Turn My Veito Heater On?

1. Ensure your heater is properly connected to its electrical supply.
2. Point the remote control toward the heater.
3. Press the Down, Auto or Timer button, as applicable to your remote, to turn the heater ON.
4. Adjust the heat settings to your desired comfort level.

What If My Heater Still Won't Turn On?

• Check that the remote battery is installed correctly.
• Replace the battery if necessary.
• Ensure there are no obstructions between the remote and the heater.
• Refer to your owner's manual for additional operating instructions.

If the heater still does not respond, please contact our Customer Service Team for assistance.

If your Veito infrared heater displays an "Er" error message, it may indicate that a safety mechanism has been activated.

This can sometimes occur when the heater:

• Has been tilted beyond its recommended operating position.
• Has been moved, bumped or shaken.
• Has experienced strong winds or severe storm conditions that caused excessive movement or vibration.
• Has experienced a power interruption.

How to Reset Your Heater:

1. Turn Off the Heater: Switch off the heater and disconnect it from its electrical supply.
2. Allow It to Cool: Let the heater cool completely before making any adjustments.
3. Check the Heater's Position: Ensure the heater is securely attached to its mounting brackets and positioned within the approved operating angles specified in your owner's manual.
4. Inspect for Movement: If the heater was exposed to strong winds or a storm, check for any visible damage, loose mounting hardware or changes in its position. Do not operate the heater if damage or looseness is found.
5. Reconnect the Power: Once the heater is safely positioned and no damage is apparent, reconnect the electrical supply and attempt to restart it.

Still Seeing the "Er" Message?

If the error message returns, discontinue use and contact our Customer Service Team for further assistance.

Important: Never disassemble the heater, bypass its safety mechanisms or force the heater beyond its approved adjustment range. For hardwired models, have a qualified electrician safely isolate the electrical supply if required.