It will be necessary for you to read the manual fully in order to get the most out of your machine.

Page 23 of the manual suggests that you may have the frothier knob in the wrong position if you are only getting milk and not frothing.

Or you may need to clean your machine, review the descaling instructions in your manual.

Page 22 of the manual is the starting place for the frothier. Please note that it recommended daily rinsing of the frothier to eliminate issues.

Page 26 of the manual discusses cleaning of the machine. It is necessary on a regular basis. You may want to consider once a week or once every two weeks to eliminate build up in the brewing unit, etc.  There was a small brush included with the machine to help you with cleaning out the brewing unit completely.

We also recommend getting a small brush pictured below with aiding in cleaning out the tubes.

DO NOT USE VINEGAR as this will destroy your machine.

See below photo of examples of cleaning agents that you can use. They can be found anywhere online, or local stores.

We also recommend a straw wire brush to clean tubes that you can purchase seperatly online or in stores. Here is an example:

Page 32 of the manual begins the discussion regarding descaling, which should be done on a regular basis if the machine is used daily. Once a month may be necessary. 

Page 36 of the manual discusses descaling of the frothier. 

This is where you will use the descaling tablets or cleaners. These too can be found online or in stores.  

Here are some picture examples:

CAFE - BEAN GRINDER CLEANING:

Step 1: turn machine ON and allow it to complete the automatic System Rinse.

Step 2: Follow display instructions to arrive at the main menu for coffee style options.

Step 3: Touch 3 bar icon at upper right of display to go to MENU.

Step 4: Choose SERVICE MENU, then enter password1-2-3-4-5-6 and confirm.

Step 5: Choose MAINTENANCE SETTINGS.

Step 6: Choose ENGINEERING SETTINGS, then enter password 1-1-1-2-2-2 and confirm.

Step 7: In ENGINEERING SETTINGS choose GRINDING MACHINE CLEANING.

Step 8: Follow display instructions to complete the cleaning process.

This depends on your coffee beans and style of coffee.

This is normal so it is nothing to worry about. This should be dumped daily or after use to keep your machine clean.

This can occur and is nothing to worry about. This should be dumped daily or after use to keep your machine clean.