Customer Service

Customer Service

Customer service hours: 8:30-5:00 PM (Mon-Fri)
Customers pick-up hours: 9:00-4:00 PM (Mon-Fri)

(Except all major holidays)

Shipping & DeliveryFree shipping for all items in Canada over $99 excluding Yukon, Nunavut and North West Territories If you are in those areas of Canada, please contact us to get a shipping quote at 1-877-387-7770. For product issues/inquiry please email to info@redfernent.com (send us ａmessage and we will come back to you within 24-48 hours).

Privacy & Security

We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, in light of, among other things, the sensitivity of the information and the purposes for which it is to be used. Furthermore, each and every Redfern Employee, mandatory or agent must abide by this Policy.

Returns & Replacements

1. If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us immediately to submit a claim for a return. Redfern may require pictures or videos of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3–5 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.

2. All purchases may be returned for any reason within 30 days of the date of purchase according to the date on your invoice/order confirmation. Some products may not qualify for the 30 day return policy, please click here for more details. Returns will incur no fees if the product is defective or damaged. Otherwise, customers will bear the return shipping costs. If the product is returned dirty, missing parts and or packaging we reserve the right to charge a 20% restocking fee.

3. Items returned must be in their original packaging or acceptable packaging, along with all accessories in the original shipment. If the buyer sends back the item by C.O.D service, item will NOT be accepted.

Ordering

Safe Technology: Redfern’s safe shopping is here! We aim to provide you with a safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.