Help
FAQ
You can email us at info@redfernent.com or call us at 1-403-735-5130. If you get our answering machine, please be sure to leave us a clear message with your full name and full number including area code; as we maybe currently with another customer.
If you do not see an email response in 24 -48 hours, please check your spam or junk folder.
Statutory Holidays, Saturdays and Sundays we are Closed, to serve you!
We are located at 101-127 Commercial Drive, Calgary Alberta, T3Z 2A7.
You can purchase online. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, paypal and Shop Pay.
We can only ship to physical addresses (Street Number and Street Name) in Canada.
We can only ship items to a physical home and or business address. Please note that additional shipping fee may apply to remote locations and rural areas such as the following Canadian Provinces and Postal Codes: YT, NT, NU, NL, A0K, A0P, A0Q, A0R, and X0A-Y9Z.
You can check the status of your order anytime by logging in to our website, under the Transactions section click on My Orders. Find your order on the list and click on it to receive the tracking information. To change or cancel an order that has already been processed please contact our Customer Service department info@redfernent.com for assistance.
Once we process your order for shipping, it can take up to 24 hours for the tracking information to load into the carriers system. Please contact our Customer Service department if your tracking information is still not available after 48 hours from shipping.
Our warehouse is located in Calgary, AB, as a general guide it will take 2-9 business days for most orders to be received depending on distance from our warehouse.
Contact our Customer Service department by email info@redfernent.com including photos of the damage and we will be happy to assist you.
Try logging into your Redfernent.com account to track your order. If your tracking information is incorrect or not available please contact our Customer Service department for assistance by email info@redfernent.com.
First, please review our Return Policy and then contact our Customer Service info@redfernent.com and email with proof of purchase and we can help you get your item returned.
You will receive an email with your order confirmation after you successfully placed your order, and you will also receive an invoice shortly after we ship your item(s).
If you are not in Canada, we cannot ship to you and the order will not go through. If you are from USA, please go to: www.redfernentus.com