TO ALL OUR VALUED CUSTOMERS, WE ARE OPEN FOR BUSINESS AS USUAL ONLINE AND ALL ORDERS WILL BE PROCESSED AND SHIPPED AS ALWAYS. THIS IS ONLINE ONLY AS WE WILL NOW BE TEMPORARILY NOT OPEN TO THE PUBLIC AT OUR LOCATION. FOR ANY PICKUPS OR DROP OFFS ON LOCATION PLEASE EMAIL OR CALL AHEAD. INFO@REDFERNENT.COM OR 403.735.5130 EXT 221

Exchanges and Returns

For any questions regarding product use, pricing, repairs,refunds, orders or warranty claims please contact us at…

Redfern Enterprises
101-127 Commercial Drive
Calgary, AB
T3Z 2A7

CanadaToll Free: 1-877-387-7770 ext.221
Calgary Local: 403-735-5130 ext. 221
Email: info@redfernent.com

Redfern Canada Refund Policy: 30 Day Money Back Guarantee, from original date of purchase only with no exceptions. Please call for a Return Authorization number, RA# is valid for 10 business days only and item must be received within this time frame or refund will be denied. We reserve the right to charge a 20% restocking fee if item is returned in poor or damaged condition and will be charged at the descretion of Redfern Enterprises. Product must be returned in re-sellable condition with all original packaging. Freight must be prepaid to Redfern Enterprises. Shipping charges are non-refundable and COD  packages will not be accepted. Massage Chairs, demo items and other items due to the nature of the product are a final sale, with no exceptions.

Warranty Repair/Exchange Claims: For complete warranty information please look at product listing for details. Please contact Redfern Enterprises to receive a Repair/Exchange Authorization Number, RA# is valid for 10 business days only and item must be received within this time frame.

Repairs out of Warranty: Please contact Redfern Enterprises to start a repair file and receive a Repair Authorization Number.