Frequently Asked Questions
Our list is always growing to better serve our valued customers. If you think of something that should be on the list please let us know and we will add it. firstname.lastname@example.org
For F.A.Q videos check out this helpful link. https://redfernent.com/pages/eurosteam-faq-videos
1.What is our refund policy?
Redfern Enterprises Ltd in Canada Refund Policy: 30 Day Money Back Guarantee, from original date of purchase only; with no exceptions. Please call for a Return Authorization number, RA# is valid for 10 business days only and item must be received within this time frame or refund may be denied. We reserve the right to charge a 20% restocking fee if item is returned in poor or damaged condition and will be charged at the discretion of Redfern Enterprises. Product must be returned in re-sellable condition with all original packaging. Freight must be prepaid to Redfern Enterprises. Shipping charges are non-refundable. All COD packages will not be accepted.
Redfern Enterprises Ltd in Canada Refund policy for the following products are different than above:
Massage Chairs -10 day money back guarantee from the date of goods received less a 20% restocking fee. Please call for a Return Authorization number, RA# is valid for 5 business days only and item must be received within the time frame or refund may be denied. Product must be prepaid to Showroom and office address (101-127 Commercial Drive, Calgary, AB, T3Z 2A7) All original packaging must be included, or extra charges will apply.
Massage Chair Cancellation Policy: You May cancel your contract for any reason from the date you enter the contract until 3 days after you receive a copy of the contract. To cancel you must give notice to the seller in the address of your contract. You should give notice of a cancellation by a method that will allow you to prove that you gave notice, including registered mail, fax, courier, email or by personal delivery. If the goods have been shipped and the customer cancels, the (Buyer-Customer) must pay all shipping charges.
All Products Marked “Demo” on receipt or “Due to the nature of product”: any product marked “demo items” and other items “due to the nature of the product” are a Final Sale, No exceptions.
2.How to get a Refund? If you qualify for a refund as noted above, you need to first get a RA# (Return Authorization Number), Click here to receive an RA#
Warranty Repair/Exchange Claims: For complete warranty information please look at product listing for details. Please look at all FAQ’s related to your product. We often have customers return and item in perfect working condidtion, so we strongly advise to educate yourself on the product FAQ’s first before contacting us for a RA#. If that does not solve the problem please contact Redfern Enterprises to receive a Repair/Exchange Authorization Number, RA# is valid for 10 business days only and item must be received within this time frame.
RA# (Return Authorization Number), Click here to receive an RA#
3.Where are you located?
Located in: Calgary, Alberta at 101-127 Commercial Drive, T3Z-2A7 from 9-5 Mon-Fri. Feel free to pay us a visit! We are closed on all statutory holidays. Remember we are open 24/7 365 days a year online with fast and easy shipping.
5. I have a Eurosteam Iron and have questions.
For helpful videos please visit out Eurosteam Iron help page located here https://redfernent.com/pages/eurosteam-faq-videos