Warranty Periods Vary
Coverage depends on the product, model and applicable written warranty.
Redfern Canada Support
Warranty & Service
Product-specific warranty coverage. Clear answers. Real Canadian support.
Keep Your Purchase Records
Your original invoice, receipt and product documentation help confirm warranty coverage.
Canadian Support Team
Our team can assist with warranty questions, troubleshooting and service requests.
Service & Repair Options
Ask about inspections, repairs, replacement parts and available service options.
Our warranty policy
Warranty Coverage by Product
Redfern products have different warranty periods depending on the product, model and purchase conditions. Some products have a 90-day warranty, while others have one-year or two-year coverage.
For the warranty applicable to your purchase, please refer to your original product manual, written warranty documentation or invoice. If you are unsure which warranty applies, our Canadian support team can assist you.
New Products
Warranty periods vary by product and model. Please refer to the original warranty documentation provided with your purchase for the applicable coverage, exclusions and conditions.
90-Day Limited Warranty
Recertified Products
All Redfern recertified products include a 90-day limited warranty from the original purchase date, subject to the applicable written warranty terms.
Unsure About Your Warranty?
If you cannot locate your original manual, warranty information or invoice, submit a support request with your product details. Our team will help review the available purchase information.
How it works
Making a Warranty Claim
Follow these four simple steps to request assistance.
01 · Check
Check Your Coverage
Review your product manual, original invoice or written warranty documentation. If you cannot locate these records, our team can help.
02 · Submit
Submit Your Request
Complete the online Return, Warranty & Service Request form. Include your product information, purchase details and a description of the issue. Attach photographs or a short video when helpful.
03 · Review
We Review Your Request
Our Canadian support team will review the information and may provide troubleshooting instructions. If the product needs inspection or service, we will explain the next steps, shipping arrangements and any applicable charges.
04 · Resolve
Repair, Replacement or Resolution
If a covered defect is confirmed, Redfern will arrange the remedy available under the applicable warranty. If the issue is not covered, we will explain the available paid-service options before proceeding.
Shipping & service information
How Warranty Shipping and Inspections Work
Shipping and handling responsibilities depend on your product, the applicable warranty terms, the original purchase date and the nature of the service request.
Within 30 days
Within the First 30 Days
For a confirmed covered defect reported within the first 30 days of purchase, Redfern generally covers shipping and handling both ways, subject to the applicable product warranty and consumer protection requirements.
Our support team will provide instructions before any product is shipped.
After 30 days
After the First 30 Days
After the first 30 days, customers are generally responsible for shipping and handling both ways, even when a repair is covered under warranty.
Important: Product-specific written warranty benefits and applicable consumer protection requirements may provide different arrangements.
Product-specific
Product-Specific Shipping Benefits
Certain products include additional shipping coverage. For example, some large massage chairs may include one-way shipping coverage during the first year.
The exact benefit depends on the product and its written warranty. Our support team will confirm the applicable arrangements before shipping is authorized.
Before you ship
Return Authorization Required
Please do not ship any product to Redfern until our support team has reviewed your request and provided a Return Authorization (RA) number and shipping instructions.
Submitting a request does not automatically approve warranty coverage, authorize a return or provide a prepaid shipping label.
Important information
Key Things to Know
Warranty Periods Vary
Some products have 90-day coverage, while others have one-year or two-year warranties. The applicable written warranty determines the terms for each product.
Keep Your Documentation
Your original receipt, invoice, manual and warranty documentation help us confirm your coverage and purchase date.
Exclusions May Apply
Warranty coverage generally does not include normal wear and tear, misuse, accidental damage, improper maintenance or unauthorized modifications, subject to the applicable written terms and consumer protection law.
Canadian Support
Our team can assist with troubleshooting, warranty requests, repairs and replacement-part inquiries.
Warranty information
Warranty Information - Questions Answered
Select a question below to find the information you need.
How do I know which warranty applies to my product?
Warranty coverage varies by product, model and purchase conditions. Please check the original manual, written warranty or invoice provided with your purchase. If you are unsure, submit a support request with your product information and our team will assist you.
Do all Redfern products have the same warranty?
No. Warranty periods vary. Some products have 90-day coverage, while others have one-year or two-year warranties. Your applicable written warranty provides the specific terms.
What warranty applies to recertified products?
All Redfern recertified products include a 90-day limited warranty from the original purchase date, subject to the applicable written terms.
What do I need to submit a warranty claim?
Please provide your contact information, product name and model, purchase details, a description of the issue and proof of purchase when available. Photographs or a short video can help our team assess the concern.
What if I cannot find my original invoice or receipt?
You can still request a review. Provide as much information as possible, including the approximate purchase date, purchase location, product details and any alternative evidence of purchase.
An appropriately redacted credit or debit card statement showing the transaction date, merchant, amount and last four digits of the card may help our team locate the purchase. Please conceal all other card and account numbers and unrelated transactions.
Alternative documentation does not automatically establish warranty eligibility.
Does my warranty cover accidental damage or normal wear?
Warranty coverage generally excludes accidental damage, misuse and normal wear and tear unless the applicable written warranty states otherwise. Our team can review your concern and explain any available service options.
Who pays for shipping and handling during warranty service?
For confirmed covered defects within the first 30 days, Redfern generally covers shipping both ways.
After 30 days, customers are generally responsible for shipping and handling both ways.
Some products have additional benefits, such as one-way shipping coverage during the first year for certain large massage chairs.
Your applicable written warranty and consumer protection requirements take precedence over these general guidelines.
What happens if Redfern finds no malfunction?
If inspection confirms that no covered defect or malfunction is present, the request may be treated as non-warranty service.
Any applicable diagnostic, cleaning or shipping charges will be explained and approved before chargeable work proceeds, in accordance with applicable law.
Can Redfern repair a product after the warranty expires?
Depending on the product and availability of parts, paid inspection or repair services may be available. Submit a service request so our team can review the options.
Do I need a Return Authorization number?
Yes. Please wait for an RA number and shipping instructions before sending a product to Redfern.
Does warranty coverage restart after a repair or replacement?
A repair or replacement does not automatically restart the original warranty period. Coverage will be determined by the applicable written warranty and any statutory requirements.
Where can I find my product manual?
Check the documentation supplied with your purchase or the product information available on our website. If you need assistance locating the correct manual, contact our support team with the product name and model.
October 26, 2026
Redfern Canada Support
Return, Warranty & Service Request
Tell us how we can help. Complete the form below and our Canadian support team will review your request and provide the next steps.
Submitting a request does not automatically approve a warranty claim, repair or return.
Before You Start · Have the following ready, if available:
- Your order or invoice number
- Your product name and model number
- A description of the issue
- Your original receipt or other proof of purchase
- Photographs or a short video showing the issue
Still need help?
Our Canadian Support Team Is Here
Need help with warranty coverage, product troubleshooting, repairs or replacement parts? Our team is ready to assist.
Call us
Speak With Our Support Team
Talk to our Canadian support team about your product or service request.
Message us
Submit a Support Request
Tell us about your product and our team will review your request.
Visit us
Visit Our Calgary Showroom
Find our location and information about visiting in person.