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PRODUCT HELP

Eurosteam Iron

23 questions

Why is my iron leaking?Watch video ↗
Why is there lots of sediment (using tap water)?

This is completely normal, as there are many different things in our tap water.  The iron is built so that you can simply rinse it out till the sediment is removed.

Why does my iron run out of steam or water so quickly?Watch video ↗What water do I use to fill the iron?Watch video ↗
What materials can I use my iron on?

Any fabrics you would iron from silk to linen.  Not to be used on furniture as you would normally not iron a sofa arm.

Can I use my iron as a dry iron?

No, this meant to be used a steam iron as the powerful steam knocks out the wrinkles

Why does my iron not steam like it used to?Watch video ↗Why is my iron heating but not producing steam?Watch video ↗How do I replace the O-ring?Watch video ↗Why is steam leaking from the screw cap when I turn my iron on?Watch video ↗How do I clean the iron?Watch video ↗How do I drain the boiler tank after ironing?Watch video ↗
Are there special instructions for quilters, sewing or ironing enthusiasts?

Yes, as you use this for longer periods of time then normal people; if the iron is on without activity, please press the steam button every 15 minutes to release the pressure buildup.

Why does the orange light go on and off while the iron is in use?Watch video ↗How do I fill my iron with water if I haven't emptied the boiler tank or am unsure whether it is empty?Watch video ↗How do I fill the iron boiler?Watch video ↗How do I get bursts of steam as demonstrated?Watch video ↗How do I get continuous non-stop steam?Watch video ↗Why does my iron lose pressure while steaming?Watch video ↗
Why has my Eurosteam iron stopped working?

Eurosteam irons are designed for reliable performance with proper use, care and maintenance.

As with any household appliance, performance can be affected over time by factors such as normal wear and tear, mineral buildup, cleaning practices, operating conditions or improper storage.

If your Eurosteam iron has stopped working, we recommend reviewing the troubleshooting and maintenance instructions in your product manual.

If the issue continues, please contact our Customer Service Team. We will be happy to help identify the possible cause and discuss available service options.

Why is my handle getting hot?Watch video ↗
Why is the handle on my Eurosteam iron loose?

If the handle on your Eurosteam iron feels loose or unstable, it may have been affected by an impact during shipping, handling or use.

For your safety, please discontinue use of the iron and contact our Customer Service Team. We will be happy to review the issue and advise you on the appropriate next steps.

For the price of the iron, why is my warranty only for one year?

Our 1 yr warranty is reasonable and honest. Other products on the market offering longer warranties that you may never use, are priced significantly higher and built into the original purchase.